Curt’s Service is in the nightmare reversal business. What happens here is indeed a service first. It just so happens that they also fix cars! I brought a VW Rabbit to them that no other mechanic in Southfield had the intelligence, equipment, skill and heart to repair correctly. I was met Michelle’s expertise, charisma, excellent communication skills and diligence the moment I set foot in this clean, professional environment. Absolutely no one is more personable than she. For three weeks, Michelle advocated for me and empathized with my ordeal. She brought her best to very costly repairs. They provided me with use of a vehicle. Susan gave me a ride home. She assured me of being in great hands and genuinely took an interest in my family life. She also made sure that I was apart of Curt’s Service’s rewards program so I could benefit from having spent so much damn money to get our Peppa (Rabbit) back to tip top running condition. She made me very happy that day. I felt like I was still winning despite the costs we were racking up. She evokes trust. Jason’s assistance in a new matter and very real concern about how Peppa was holding up on road let me know that Curt’s Service cares not just about the car but the Owner, too! When I could not reach Michelle because she was busy being fabulous with another paying customer, I would get Greg. Greg delivered all my messages to Michelle. He was professional (great speaking voice) and always let me know what was going on in the moment that caused me not to be able to talk to Michelle, my Service Representative. Aaron worked on Peppa. I had the pleasure of meeting The Specialist that fought Peppa’s mechanical instabilities and won. He corrected poor workmanship and finally got her aligned! Every time I start up my Rabbit or go over a bump, I say “Thank you” to Aaron’s abilities, his patience and his perseverance. There was also a gentleman who brought the loaner vehicle to the front and double checked to make sure the tank was full. We shook hands and I thought, “there’s yet another good person at Curt’s Service”. I don’t know who Curt is but I know that whatever his mission and character is, it starts with Michelle, Susan, Jason, Greg, Aaron, and “The Good Handshake Guy” who gave me the keys to the Loaner Vehicle. Everyone pays attention at Curt’s Service and I believe that care is at the core of everyone who “gives” (not works) at Curt’s Service.